Privacy policy

This Privacy Policy explains how VeroMelt ("we," "us," "our") collects, uses, discloses, and safeguards your information when you visit our websites veromelt.com and veromelt.nl (collectively, the "Site") and engage with our jewelry manufacturing and retail services ("Services"). Please read this document carefully to understand our practices regarding your personal data.

1. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or operational needs. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy regularly and consult the most current version.

2. How We Collect and Use Your Personal Data

We collect personal information through various means to provide, improve, and personalize our Services, and to ensure security and compliance. This data is processed in accordance with applicable data protection laws (including the GDPR) and your rights.

2.1 Data We Collect Directly from You

  • Contact Information: name, email, phone number, shipping and billing address.
  • Order Details: billing/shipping addresses, payment confirmations, order history, bespoke jewelry design specifications, or wholesale requirements.
  • Account Credentials: username, password, security questions.
  • Customer Support Correspondence: messages, inquiries, WhatsApp exchanges, or feedback you submit.

2.2 Data Collected Automatically

We may automatically gather information about your interactions, such as device type, browser, IP address, pages viewed, and session duration through cookies, pixels, and similar technologies ("Usage Data").

2.3 Data from Third Parties

We may obtain information from third-party sources like Shopify, payment processors, and advertising partners to enhance our understanding of your interactions and improve our offerings. This data is integrated into our systems in compliance with this Privacy Policy.

3. Purposes for Processing Your Data

Your personal data is used solely for legitimate purposes, including:

  • Provision of Services: processing transactions, high-precision manufacturing, order fulfillment, account management, shipping, returns, and customer support.
  • Marketing & Promotions: sending updates, collection drop announcements, offers, and personalized advertising (where permitted by law).
  • Security & Fraud Prevention: detecting suspicious activity and safeguarding your accounts.
  • Improvement & Analytics: enhancing user experience and analyzing site performance.

4. Sharing Your Information

We may disclose your personal data to trusted third parties for specific purposes, including:

  • Service Providers: payment processors, fulfillment centers, courier/shipping networks, hosting providers, analytics companies.
  • Business Partners: marketing and advertising collaborators.
  • Legal & Regulatory Compliance: to comply with legal obligations, enforce legal rights, or respond to lawful requests.

We do not sell or rent your personal information to third parties.

5. Third-Party Links & Data Security

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before sharing any data.

While we implement appropriate technical and organizational security measures, no system can guarantee complete security. You are responsible for safeguarding your account credentials.

6. Data Retention & Children's Privacy

We retain your information only as long as necessary to fulfill the purposes outlined or to comply with legal obligations. If you believe we hold data about a child under 16 in violation of applicable laws, please contact us to request its deletion.

7. Your Rights & Choices

Depending on your jurisdiction (such as within the EU/EEA under the GDPR), you have rights including:

  • Access: Request confirmation and details of your data.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Ask us to delete your personal data.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Opt-Out: Object to processing for marketing or targeted advertising.
  • Restrictions & Withdrawals: Limit or withdraw your consent where applicable.

To exercise these rights, contact us at our primary inbox: info@veromelt.nl. We may require identity verification to process your requests securely.

8. International Data Transfers

Your information may be transferred outside your country, including to jurisdictions with different data protection standards. We rely on legal mechanisms like Standard Contractual Clauses to safeguard such transfers.

9. Contact & Inquiries

If you have questions about this Privacy Policy, wish to exercise your rights, or request data deletion, please contact us:

By continuing to use our Site, you acknowledge acceptance of this Privacy Policy and consent to our data practices.